Founded over 35 years ago this family owned and controlled business has steadily grown and continues to prosper in South Wales.Growth has been achieved very simply “Quality, Quality, Quality”.
1. Quality of product sold
Panasonic other quality manufacturing suppliers mean best possible electrical goods are always available at best possible prices.
Aforementioned manufacturers insist on strict adherence to their rigid code of best practice and regulations with regular monitoring. We often top their league tables and appear within the consortium of their top performing stores. Years of working to their stringent standards brings just rewards to customers and ourselves alike. Prizes for store layout, cleanliness, product choice, staff knowledge, service and after care and attention to detail are often won by individual stores and staff members.
2. Quality of Management and Staff
Vast experience of personnel provides unsurpassed technical knowledge with appropriate retail advice on products, installations, service and after care, etc. Our own workshops and premier access to manufacturer’s technical support ensures first class care and after sales service. Our own electrical engineers provide in house, mobile, speedy and high level call out expertise. All management and staff, including service personnel, regularly attend manufacturers premises for advance training to ensure product knowledge, care and maintenance is up to the demands of today’s competitive market place.
3. Quality of Customers
“No customers = No business”
Customers whether they are individuals, businesses, corporate bodies, major industries, financial institutions etc are always treated with the respect and dignity that they deserve for providing our livelihood. Customer’s satisfaction is considered our first priority. Our strict policy of honesty, trustworthiness, politeness and fairness at all times makes for a returning customer and over the years we have built a considerably large customer base second to none. We are not a national company but our size is sufficient for us to compete on a like for like basis with the larger national outlets. Being specialised dealers we have access to a wider range of product which often results in special deals exclusive to ourselves. When we are unable to compete on price we will not admit to being beaten on overall customer satisfaction which has been the ethos of our continuing success.